Returns
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Health goods such as health sprays (SHATTAF), hand showers, as well as clearance items purchased during clearance campaigns, cannot be returned.
Additional non-returnable items include:
· Free materials
· Items marked as Clearance Item
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
· Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
· Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund has been approved or rejected.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds (if applicable)
If you haven’t received your refund yet, please:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; there is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at sara.support@saragroup.com.
Sale Items (if applicable)
Only regular-priced items may be refunded.
Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please email us at sara.support@saragroup.com and send your item to:
SARA Warehouse,
Block no. 22 / Warehouse no. 285 to 290,
Central Warehouses Tuwaiq,
Tuwaiq District, Makkah Road, Riyadh
Postal Code 13793.
Shipping
To return your product, please mail it to:
SARA Warehouse,
Block no. 22 / Warehouse no. 285 to 290,
Central Warehouses Tuwaiq,
Tuwaiq District, Makkah Road, Riyadh
Postal Code 13793.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your address, the time it takes for your exchanged product to reach you may vary.